Shipping & Returns

How we Deliver
We use the Postes Françaises - Royal Mail - Deutsch Post - Recorded Delivery & First Class mail services.

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

Royal Mail - Standard Delivery: - 2-4 Working Days set price - Euros 5,80 (free when you order total superior to Euros 49,00)
All Recorded deliveries must be signed for. If you are out when the postman arrives, then he will leave a card with a contact number for you to call.

We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them. We will inform you if we become or are made aware of an unexpected delay.

Returns
In the event your item is lost in post, please allow 10 workings days from the date of despatch before making a claim, this is to ensure sufficient time is allowed to undertake our track and trace procedure.

For faulty goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).
Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )

For damaged goods
If any item arrives damaged please contact our customer services team within 14 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.

For non faulty goods

a. If the goods Nutrisana delivers are not what you ordered or the delivery is of an incorrect quantity, Nutrisana shall have no liability to you unless you contact our customer services team within 7 days of delivery for a Returns Authorisation
b. If you notify a problem to Nutrisana under this condition, Nutrisana's only obligation will be, at its option:- to make good any shortage or non-delivery;  or to refund to you the amount paid by you for the goods in question to the original method of payment.
c. Nutrisana will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Nutrisana under this condition and Nutrisana shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit Nutrisana's liability to you for any death or personal injury resulting from its negligence.
e. All goods returned will be inspected for damage and authenticity upon receipt, if Nutrisana discovers any defects

Nutrisana reserves the right to refuse to refund or replace and return the  item(s) to you.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Please note:
Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.

If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at info@nutrisana.com and we will be happy to help.

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