These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
This website is owned and operated by Nutrisana International (Canada);
4000 rue Saint-Ambroise, suite 189
Canada H2V 2P8
After submitting an order to us we will pass you over to our trusted payment-processing partner (Paypal) to allow you to provide your payment details in the most secure environment.
NB. At no point do we store your credit/debit card details on our own computer systems.
Any notification e-mails are acknowledgments, not acceptance of your order.
No contract for the sale of any product will subsist between you and Nutrisana until Nutrisana dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by Nutrisana of your offer to buy goods from Nutrisana.
We may decline all or part of your order for any reason, in which case we will email to tell you so.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Prices , Payment and Processing of Orders
All prices and charges on this site are shown in €uros. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.
We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.
Nutrisana aims to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Nutrisana are not able to supply dates our suppliers may get an item in stock.
Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.
We warrant to you that any product purchased from Nutrisana through our site is of satisfactory quality.Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product.
Information provided on this website should not be construed as medical advice . We advise our customers to consult a qualified medical practioner for any medical advice.
Our Refunds Policy.
Nutrisana guarantee your satsifaction with all our products and if , for any reason you are not satisfied with any Product(s) you purchase, we will offer a full refund or exchange or credit note.
Right to Cancel
You may cancel your order at any time prior to your order being processed by telephoning 0845 201 3100 during our published office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our e mail confirming your order but no later than 7 working days after you receive the product by:
i. sending the notice of cancellation by e mail to mailto:firstname.lastname@example.org ensuring that you quote your name, address and order refernce number; or
ii. where you have already received the goods, returning the goods to Nutrisana unopened together with the original invoice . Nutrisana will refund you the purchase price of the goods. Where appropriate Nutrisana shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.
Once Nutrisana receive notification from you that you wish to withdraw from the contract ( in accordance with these terms ), any sum debited to Nutrisana from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by Nutrisana in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Nutrisana.
Nutrisana reserve the right to make a 10% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. Nutrisana also reserves the right to make a charge for collecting goods from your premises in the circumstances where they are not defective but you have cancelled your order.
Your statutory rights are not affected.
At the present time we do not deliver to the USA, Canada,Ghana or Nigeria from our european wharehouse. Restrictions on certain products may apply to your country of residence. It is your resposibility to follow any such restrictions.
When ordering from Nutrisana, you are deemed to be the importer of the goods and must comply with all the laws and regulations of the country into which the products are delivered.Nutrisana will not be liable for the breach by you of any such laws. If you order products from our site for delivery outside of the Europe they may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. You will be responsible for payment of any such duties and taxes. Please note thatt we have no control over these charges and cannot predict what these may be. Please contact your local customs office for further information before placing your order.
We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.
On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of products ordered:
When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.
How we Deliver
We use the Postes Française and Deutsh Post - Recorded Delivery ( on orders over £100) and first class mail services.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days. All UK orders are charged at at flat rate of 99p for delivery.
Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.
Please allow extra time for deliveries to Scottish islands.
Return of Faulty Products
Within 28 days of delivery we will always offer you the choice of an exchange or refund or credit note .( including postage ).
Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt exchange or credit ( credit to include original postage )
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.
Please arrange for return delivery to the following address:
92 rue de Lévis
Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.
From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.
These terms and conditions are subject to the laws and exclusive jurisdiction of the Province of Quebec, Canada. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Nutrisana website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in Jersey only and that no public filing requirements apply.